Rameshwaram Hotel & Convention Centre (“we,” “our,” or “the hotel”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.
1. Information We Collect
1.1 Personal Information We may collect the following personal information:
Full name, date of birth, and gender
Contact details (phone number, email address, postal address)
Payment information (credit/decard details, billing address)
Special requests or preferences (dietary requirements, accessibility needs)
1.2 Booking Information
Reservation dates and duration of stay
Room type and number of guests
Event details (for convention/banquet bookings)
Corporate information (company name, GST/PAN details)
1.3 Automatically Collected Information
IP address and device information
Browser type and operating system
Website usage data and cookies
Location data (with your permission)
2. How We Use Your Information
We use your personal information for the following purposes:
2.1 Service Delivery
Processing reservations and bookings
Providing hotel services and amenities
Managing event and convention bookings
Facilitating payment processing
Communicating about your stay or booking
2.2 Legal Compliance
Complying with government regulations and reporting requirements
Maintaining records as required by Indian hospitality laws
Verifying guest identity for security purposes
2.3 Business Operations
Improving our services and facilities
Analyzing usage patterns and preferences
Sending promotional offers and updates (with your consent)
Responding to inquiries and customer service requests
2.4 Safety & Security
Ensuring the safety of guests and property
Preventing fraud and unauthorized access
Maintaining CCTV surveillance in public areas
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:
3.1 Service Providers
Payment processors and banks
Third-party booking platforms (if applicable)
Technology service providers (website hosting, email services)
3.2 Legal Requirements
Law enforcement agencies or government authorities when required by law
Courts or regulatory bodies in response to legal proceedings
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity
3.4 With Your Consent
Any other third parties with your explicit permission
4. Data Security
4.1 We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
4.2 Security measures include:
Secure servers and encrypted payment processing
Access controls and authentication procedures
Regular security audits and updates
Staff training on data protection
4.3 While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Data Retention
5.1 We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy.
5.2 Booking and financial records are retained for 7 years as required by Indian tax and accounting regulations.
5.3 After the retention period, we securely delete or anonymize your information.
6. Your Rights
You have the following rights regarding your personal information:
6.1 Access: Request copies of your personal data held by us
6.2 Correction: Request correction of inaccurate or incomplete information
6.3 Deletion: Request deletion of your personal information (subject to legal retention requirements)
6.4 Objection: Object to processing of your information for marketing purposes
6.5 Withdrawal of Consent: Withdraw consent for data processing at any time
6.6 Data Portability: Request transfer of your data to another service provider
