At Rameshwaram Hotel & Convention Centre, we understand that plans can change. This policy outlines our cancellation and refund procedures for room bookings and event reservations.
SECTION A: ROOM BOOKINGS
1. Cancellation Policy for Rooms
1.1 Standard Cancellations
Cancellations made 48 hours or more before the scheduled check-in date will receive a full refund minus payment gateway charges (if applicable).
1.2 Late Cancellations
Cancellations made within 48 hours of the scheduled check-in date will incur a cancellation fee equivalent to one night’s room charges.
1.3 No-Show Policy
Guests who fail to check in without prior cancellation (no-shows) will be charged for the first night or as per the booking terms.
No refund will be provided for no-shows.
1.4 Early Departure
If you check out earlier than your scheduled departure date, charges for the remaining nights may apply.
Early departure refunds are subject to management approval and availability of the room for re-booking.
2. How to Cancel Room Bookings
2.1 Cancellations must be made through the same channel used for booking:
Online bookings: Use the cancellation link in your confirmation email
Third-party platforms: Follow the cancellation procedure of the respective platform
2.2 You will receive a cancellation confirmation via email within 24 hours.
3. Refund Process for Rooms
3.1 Refund Timeline
Approved refunds will be processed within 7-10 working days from the date of cancellation.
3.2 Refund Method
Refunds will be credited to the original payment method used during booking.
Cash payments will be refunded via bank transfer (please provide bank details).
3.3 Payment Gateway Charges
Payment gateway/transaction charges (typically 2-3%) are non-refundable and will be deducted from the refund amount.
SECTION B: EVENT & CONVENTION BOOKINGS
4. Cancellation Policy for Events/Weddings/Conventions
4.1 General Policy
All advance payments made for event bookings are non-refundable by default.
4.2 Conditional Refund
If the hotel successfully secures another booking for the same dates, we will refund the advance payments received.
This is subject to management verification and approval.
4.3 Partial Cancellation
If you wish to reduce the scope of the event (fewer guests, smaller venue, etc.), charges will be adjusted based on the revised requirements.
Any paid amounts exceeding the revised package will be refunded as per the conditional refund policy (Section 4.2).
4.4 Force Majeure
In case of genuine emergencies or force majeure events (natural disasters, medical emergencies, government restrictions), the management may consider partial refunds or rescheduling on a case-by-case basis.
Documentary proof must be provided.
5. Security Deposit
5.1 The security deposit cheque of ₹4,00,000 submitted 15 days prior to the event is fully refundable.
5.2 Refund will be processed within 15 working days after the event, subject to:
No damage to hotel property
Compliance with all terms and conditions
Settlement of any additional charges incurred
5.3 In case of property damage or violations, applicable charges will be deducted from the security deposit.
6. Event Rescheduling
6.1 Requests to reschedule events must be made at least 30 days before the original event date.
6.2 Rescheduling is subject to:
Availability of venues on the new dates
Agreement to current pricing (if prices have increased)
Management approval
6.3 Advance payments will be transferred to the new date without penalty if rescheduling is approved.
6.4 Multiple rescheduling requests may attract administrative charges.
SECTION C: GENERAL REFUND TERMS
7. Non-Refundable Charges
The following are non-refundable under all circumstances:
Payment gateway charges and transaction fees
Service charges and taxes already incurred
Third-party vendor charges (if applicable)
Customization or special arrangement fees
8. Refund Processing
8.1 All refund requests must be submitted in writing via:
